Privacy Policy

Last updated: 11th April 2018

We, Unilink Technology Services Limited, are committed to safeguarding the privacy of our users; this policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our services, you are accepting and consenting to the practices described in this policy. By providing any personal information to us, you fully understand and clearly consent to such use and transfers as set out in this policy.

For the purpose of the Data Protection Legislation (which includes the Data Protection Act 1998 or, from the date it comes into force, the General Data Protection Regulation (Regulation (EU) 2016/679))(GDPR), we are the Data Controller and our address is Europoint House, 5 -11 Lavington Street, London, SE1 0NZ.

You can contact our Data Protection department at:

We will only process your personal data in accordance with this policy and in accordance with the Data Protection Legislation.

1. What information do we collect? 

We may collect, store and use the following kinds of personal data: 

a. Information about your computer and about your visits to and use of our site, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. 

b. Information relating to any transactions carried out between you and us on or in relation to our site, including information relating to any purchases you make of our services. 

c. Information that you provide to us for the purpose of registering with us, which may include your name, e-mail address, address, phone number and financial and credit/debit card information.

d. Information that you provide to us by using our services, such as information about your number, location, message content, photographs, call logs, length of call and telephone numbers.

e. Any other information that you choose to send to us.

2. How do we use the information we hold about you?

Personal data submitted on our site will be used for the purposes specified in this privacy policy.

The data that we collect from you will be held for thirteen (13) months, and then it will be erased. In addition, messages that are sent and received using our site will be available for review in the inbox/sent messages section, for a period of thirteen (13) months from the date that message is sent/received, and will then be deleted after that period.

Information you give to us. We will use this information to:

a. Supply the services to you in accordance with any contract which we have with you;

b. Process your transaction and your payment for the services;

c. Provide you with the information and services that you request from us and, if you agreed to this during the order process, to give you information about similar services that we provide;

d. Provide you with information about services we feel may interest you. If you are an existing customer, we will only contact you by e-mail with information about services similar to those which were the subject of a previous sale to you.

e. Notify you about changes to our service; and

f. Ensure that content from our site is presented in the most effective manner for you and for your computer.

g. Fulfil any request by the Prison Service, Justice Department and associated bodies.

Information we collect about you. We will use this information to: 

a. Administer our site, including troubleshooting, data analysis, testing, research, statistical and survey purposes. 

b. Improve your browsing experience by personalising our site. 

c. Enable your use of the services available on our site. 

d. Supply to you services purchased via our site. 

e. Send statements and invoices to you and, collect payments from you. 

f. Send you general commercial communications about goods or services that may interest you. 

g. Send you email notifications which you have specifically requested. 

h. Provide third parties with statistical information about our users but this information will not be used to identify any individual user. 

i. Deal with enquiries and complaints made by or about you relating to our site. 

j. Fulfil any request by the Prison Service, Justice Department and associated bodies.  

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing products or services other than ours.

3. Other disclosures 

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you: 

a. To the extent that we are required to do so by law. 

b. In connection with any legal proceedings or prospective legal proceedings. 

c. In order to establish, exercise or defend our legal rights including but not limited to providing information to others for the purposes of fraud prevention and reducing credit risk. 

d. To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling. 

Except as provided in this privacy policy, we will not provide your information to third parties. 

4. Security of your personal data 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

We will store all the personal information you provide on our secure servers. 

5. Do we share your personal data with third parties?

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so. We may transfer your data to third parties operating or managing the website on our behalf, including to countries outside of the EU (see section below). By submitting your personal data, you agree to this processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

Where we have given you or where you have chosen a password which enables you to access your account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Transferring information outside the EU

We may transfer the personal information we collect about you outside of the EU.

For neatPhone services, we may transfer information to the USA in order to perform our contract with you. The third-party service provider is registered with the US Privacy Shield. This means that the USA has been deemed by the European Commission to provide an adequate level of protection for your personal information. 

6. Changes to this policy 

This policy may be updated from time to time, so you may wish to check it each time you submit personal information to our site. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use our site to submit personal information. If material changes are made to this policy, we will notify you by placing a prominent notice on our site.

7. Your rights

Under the Data Processing Legislation:

If you would like to exercise any of the above rights, please contact us at

8. Access to information

The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation. You can submit a data access request at any time by contacting us at

Provision of such information may be subject to the payment of a fee (if we consider your request to be excessive or manifestly unfounded).

9. Third party websites 

Our site contains links to other sites. These third-party websites have their own privacy policies, including cookies. We do not accept any responsibility or liability for the policies of such third-party websites and your use of such websites is at your own risk. Please check these policies before you submit any personal data to these websites.

10. What is a cookie?

A cookie is a text-only file that is placed on your computer by another computer on the internet to enable that computer to know when you are visiting a particular site. They are widely used in order to make sites work, or work more efficiently, as well as to provide information to our site owners. Most web browsers allow some control of most cookies through the browser settings. Please be aware that if you decline to accept cookies, it may prevent you from taking full advantage of our site.

11. Why do we use cookies?

Our site uses cookies to distinguish you from other users of our site and to distinguish which webpages are being used. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. we only use information collected from cookies for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better site by enabling us to monitor which webpages you find useful and which you do not. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

12. What cookies do we use?

Our site uses:

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.