Welcome to Email a Prisoner - United Kingdom
Customer Support Queries
March 24, 2020
Due to the present situation the support phone lines are unfortunately closed until further notice.
We would like to reassure you that we value all of our customers and we are working hard to answer customer email queries. However email responses may be longer than normal as we take precautions to keep our teams safe during the UK Coronavirus outbreak. We absolutely want to support all of our customers but we ask if you could please check our FAQ’s pages before contacting us by email, as you may find the answer to your query there. This will ensure that we can devote our time to those with the greatest need
We are sending your messages to the establishments daily, as normal, but please note that prison staff are very compromised at the moment, so there may be instances where messages and replies are unfortunately delayed
Covid-19 Support and Preparedness
March 18, 2020
This message is to inform you of the actions taken by Unilink to provide customer support and
services during the period of the Covid-19 emergency.
First, the safety and well-being of everyone involved in our business, whether directly employed or
otherwise, is my and the Unilink management team’s number one priority. Hence, we have effected
the following plans:
Following tests of our business continuity plans w/c 2nd March, Unilink Group companies are
working from home with over 90% of staff homeworking linked by Zoom, Teams, Slack, diverted
phones and support software as appropriate.
During the business continuity tests Unilink provided support without customers being aware
that we were operating from home offices. Unilink is providing a normal support service and
you, our customers, should not be aware of the changed circumstances.
Where onsite visits are required Unilink will arrange those visits subject to there being low
risk of staff infection and minimal contact. Staff will adhere to customers’ Covid-19 policies
Normal business meetings will continue but will be arranged by Zoom rather than face to
Unilink continues to recruit staff, take on new business and plan projects subject to the
constraints of the necessary restrictions introduced by the pandemic.
I would like to reassure our customers and suppliers that the Unilink Group of companies are
financially stable with long term contracts from central government departments providing reliable
revenue streams. Unilink Group will continue operating, as far as possible normally, throughout the
period of the virus emergency.
If you have any questions about this policy or anything else regarding Unilink’s services during this
period please email our special monitored email address UnilinkCovid-19Hotline@unilink.com
If there is any other way in which Unilink can help, please get in touch.
CEO – Unilink
18th March 2020
Email a Prisoner has the following goals:
- To help family and friends communicate easily and frequently with Prisoners.
- To reduce thoughts of self-harm/suicide through increased communication.
- To assist Prisoners in preparation for release with multiple partner agencies.
Communication is a major factor in Prison life and the lack of it can have horrendous consequences. Email a Prisoner offers a quick, efficient, secure alternative method of communication for Prisoners, their families, friends, legal professionals and related organisations - meaning Prisoners can receive more frequent and varied communication.
Documentation continually states Prisoners who are able to maintain family ties are 6 times less likely to re-offend.
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Please note: Unilink Technology Services Ltd. accept no liability or responsibility whatsoever for services provided by external companies.