Technical Issues

Oct. 25, 2021

We are pleased to inform you that all issues caused by the outage have been resolved and systems and services are working correctly.  The phone lines are still offline, so for any queries please email our support desk..

All paper replies will now be able to be processed. Please allow time for the backlog to be worked through, we are doing this as quickly as we can.

Messages and replies sent electronically will all have been processed – the usual time for delivery will now apply.

Thank you so much for your patience and understanding and we fully appreciate the difficulties this has raised for our customers and their recipients. We are truly sorry for the outage that occurred, which was unfortunately out of our control, and for the time involved in providing a resolution. 

NPS Users

April 14, 2021

For NPS users requiring an account, please request an EMaP account via the NPS IT Portal. This includes any previous CRC users who have existing accounts.

Choosing Your Recipient

Feb. 10, 2021

Due to an update on our system, the way to add your recipient has changed.

You will be unable to add a new recipient's details when you are composing the email. You will need to go to ‘My Recipients’ and add them under the ‘Add a New Recipient’ tab.

When you go to ‘Write New Message’, you will then be able to choose the recipient from the drop down box.

LEGAL TEAMS NOTICE

Jan. 21, 2021

We have been advised by HMPPS that all emailaprisoner messages sent by legal organisations to establishments in England and Wales should have ‘NOT RULE 39’ written on the first line, above the message. This should stop any confusion arising from the messages being incorrectly classed as privileged and prevented from being forwarded to the  recipient.