Email a Prisoner

A one-stop shop to efficient, secure communication for inmates, their families and friends, legal professionals and more!

Our Services

The eMates App

Get it now!

Enjoy secure and efficient communication with your loved ones on the go by downloading our free app today!

eMates Services


You can send messages to someone in any UK establishment. The messaging service is safe, secure, quicker and cheaper than the postal service. In addition, you can request a reply from your contact and send up to 4 x photos* per message.

*Participating establishments only.

Video Sessions

Video Sessions are available in all secure establishments in Scotland. This is not to replace in person visits, but to increase face to face communication, which greatly contributes to prison reform and mental wellbeing.


You can now set up a local rate number for your recipients to call your mobile phone from Prison.

*NeatPhone will be moving to a new website in 2024.

Other Services

Send money to someone in five secure establishments, quickly and securely.

No hidden costs, just lower charges that split the cost between yourself and your caller.