Here is selection of the feedback we have received from eMates customers.
"May I take this opportunity of thanking your organisation for the excellent work you do. (I sent a small donation a while ago.) Your efforts must make a tremendous difference to the lives of prisoners; they certainly did with Michael in a very difficult time of his life. All the very best"
"I have made use of your service to stay in contact with a close friend who was incarcerated and found your service very easy to use and invaluable"
"I would like to say what a great service email-a-prisoner has been to our family. It saved having to wait for short phone calls which we sometimes missed because we never knew when they would come. And it gave the whole family, who are all over the country, the opportunity to keep in touch with our relative and support him. He has now been released and is working again. We all know keeping in touch with family helps all prisoners"
"I’ve used this service for the last 5 years. It was a fantastic asset to have. Communication with my brother would have been much more difficult without it. The price was very reasonable and the offers amazing. I would strongly recommend anyone who can use email to use this system. It is very easy to use. Thank you for providing and supporting such a great facility."
"As a relative living abroad I found the service very helpful and reliable as well as easy to use. It really made a difference"
"Can I just say, email a prisoner has been a life line for me during the past 5 months, the work you all do is incredible and makes a huge difference in people (like myself) lives. Thank you so much for getting back in touch and sorting my issue out. It's very much appreciated"
"To you all. Thank you so much for this wonderful service. I found myself in this situation where my son was imprisoned. This was all alien to me and so upsetting, and I am not even in the same country. Then covid came so I had no chance of even going to visit. I found your service on the internet and it was a blessing. I could sit down and write to him whenever I needed to. It is a very sad, lonely and also shameful time when something like this happens but I had great comfort knowing that your support was there."
The only thing that keeps you going in jail is letters and visits and phone calls so loved this service is a real life saver
"Thank you so much again for your support and service as without you I would have next to no contact with my partner as I am unable to attend visits due to the distance they have now sent him away from myself and the use of public transport only. The email a prisoner service is without any doubt a service that is required to be credited immensely. Thank you."
"I've been using your service for a while now and feel I ought to tell you that I find it absolutely perfect. I am in Thailand where the postal service can be less than adequate. Because of your system I can stay in touch. Prison is a horrible thing to have to endure and I'm sure your system has saved lives. Well done!"
"I just wanted to say what an absolutely priceless service it is that you provide. With such a lack on prisoner focus in the actual institutions, your service gives more of a rehabilitation to many people’s loved ones. Communication is so key when people are locked up, no matter what their crime, and it’s essential that they know there is a constant, reliable link between themselves and the outside world."
"I just wanted to thank you for having this service it’s been a life saver for us but especially during the covid-19 outbreak. If I’ve ever had an issue or query about anything your team always respond with brilliant customer service, help resolve the issue or query and always make me feel that nothing is too much trouble."
"I just want to thank you for your service. Only recently, you added the choice to pay for a "reply sheet". We had just got the e-mail/response going with my son before the lockdown. His phone calls were then limited to 5 minutes a day (or not at all), and so we were all able to put lots of our news, photos and so on into our e-mails. He could take the time to reply and think things over and give the detail he couldn't do on the phone."
