Welcome to Email a Prisoner - United Kingdom

Technical Issue

Oct. 4, 2022

** UPDATE - We can confirm that the backlog of reply sheets have now been cleared and all sheets sent from establishments would now have processed onto customer accounts. We apologise for the inconvenience and thank you for your patience ** We have been experiencing an ongoing issue with the mail server, since the weekend, which is used to process paper version of the reply onto customer accounts. We appreciate that this has caused our customers distress and we are truly sorry for the inconvenience. Our IT have been working on this as a priority and believe that the issue has now been resolved but will continue to monitor the system carefully. If you are waiting for a reply that you know has been sent this will be processed as soon as possible, there may be a delay as there is a large backlog to work through. Thank you for your patience.

New App!

Feb. 9, 2022

The-new eMates mobile app, available to download for iOS and Android. You will be able to access and manage your Emailaprisoner account from the app
Please visit the App Store or Google Play on your mobile and search for eMates
Apple - IOS https://apps.apple.com/gb/app/emates/id1573352170
Android - https://play.google.com/store/apps/details id=com.unilink.emap.play&hl=en_GB&gl=UK 

Probation Service Users

Jan. 6, 2022



For Probation Service users requiring an account, please request an EMaP account via the MoJ IT catalogue



This includes any previous CRC users who have existing accounts




Jan. 21, 2021


We have been advised by HMPPS that all emailaprisoner messages sent by legal organisations to establishments in England and Wales should have ‘NOT RULE 39’ written on the first line, above the message. This should stop any confusion arising from the messages being incorrectly classed as privileged and prevented from being forwarded to the  recipient.



Email a Prisoner has the following goals:

  • To help family and friends communicate easily and frequently with Prisoners.  
  • To reduce thoughts of self-harm/suicide through increased communication.
  • To assist Prisoners in preparation for release with multiple partner agencies.

Communication is a major factor in Prison life and the lack of it can have horrendous consequences. Email a Prisoner offers a quick, efficient, secure alternative method of communication for Prisoners, their families, friends, legal professionals and related organisations - meaning Prisoners can receive more frequent and varied communication.

Documentation continually states Prisoners who are able to maintain family ties are 6 times less likely to re-offend.

Email a Prisoner are proud sponsors of Prison Chat UK and Prisoners Pen Friends

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Please note: Unilink Software Ltd. accept no liability or responsibility whatsoever for services provided by external companies.